RESPONSIBILITY
Neither United World Concert Tours, nor United World Concert Tours employees, affiliates, officers, directors, successors, agents, and assigns (collectively “UWCT”) owns or operates any person or entity which is to or does provide goods or services for your trip including, for example, accommodations, air, land, rail, water or other transportation, hotel, attractions, food service, local guides, etc.
As a result, UWCT will not be responsible for personal injury or property damage caused by the supplier of these services, and if these services and components are prevented, restricted or interfered with by reason of events or causes beyond UWCT’s control, including, without limitation, acts of civil or military authorities, by reason of statute, rule, or local law, action of federal, state or local government or agency, acts of public enemy, acts of terrorism, criminal activity, war, riot, embargoes, civil commotion, insurrection, strike or labor unrest, acts of God, attacks by animals, sicknesses caused by insect bites, severe weather and climatic conditions, storm, flood, fire, earthquake, power or communication line failure, mechanical or structural failures or difficulties, diseases, sickness, food poisoning, unsafe sanitary conditions, quarantine, accident or illness, acts or omissions of carrier s including but not limited to breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (“ADA”), cancellation, delay or overbooking, acts or omissions of other providers such as hotels, local ground handlers, entertainers or sightseeing services or restaurants including but not limited to breach of contract, failure to comply with any laws such as the ADA, cancellation, delay or overbooking, or travel participant negligence.
UWCT cannot assume and is not to be held responsible for any claims, losses, damages (direct, indirect, consequential or incidental), costs, or expenses including, without limitation, injury, accident or death, inconvenience, loss of enjoyment, loss of pay, upset, disappointments, distress, or frustration, whether physical or mental, arising out of or in connection therewith. Participant assumes complete and full responsibility for, and hereby releases UWCT from, any duty of checking and verifying all safety and security conditions of the destination during the length of the proposed travel. UWCT recommends that you visit the websites of the Department of Transportation (www.dot.gov), the Federal Aviation Administration (www.faa.gov) , Transportation Security Administration (www.tsa.gov), US State Department (www.travel.state.gov) or the Center for Disease Control (www.cdc.gov) for current news and releases regarding public travel. UWCT reserves the right to make changes in the published itinerary whenever, in its judgment, conditions warrant, or if it deems it necessary for the comfort, convenience, or safety of the trip. UWCT reserves the right to decline to accept any person as a member of the trip, or to require any participant to withdraw from the trip if, at any time, such action is determined to be in the best interest of the health, safety and welfare of the trip, group or of the individual participant. Under such circumstances, no refund will be given. Bags & personal effects are the responsibility of the owner.
RESERVATIONS, DEPOSITS AND PAYMENTS
A non-refundable trip deposit per group and/or passenger and a completed and signed Registration Form, either by mail, call or online submission, are required to secure a reservation no later than the first deposit due date (Deposit amount & due date are set by UWCT & Group’s Trip Program Leader (PL). Remaining balance is due on or before the final payment date listed on your specific UWCT trip invoice(s). If space is not available when your reservation is received, we will hold your payment and place your name on a waiting list until space becomes available or until you request a full refund. If no space becomes available, you will be refunded in full, by the method of original payment made to us (Credit Card or Check). If there is a cancelled spot available, a participant on the waiting list will be added in that cancelled slot (in priority order). Students will always have priority over parent/adult travelers. Checks, money orders, cashier’s checks, E-Check, MasterCard, Discover Card, Visa and money wire may be used for deposits and payments up to final payment date, so long as there is still space available. After the final payment date, only credit cards will be allowed for payment. A fee may be added to all credit card and PayPal transactions. UWCT only accepts personal checks and ACH payments up until your final payment date as listed on your invoice(s). Should you choose to use a gift and/or preloaded credit card to make one or more payments on your UWCT account, UWCT is not responsible for replacing any credits that are successfully processed back to any lost, stolen, or destroyed gift or preloaded credit card account used for payment. If your credit card account is closed after sending payment, it is your immediate responsibility to notify UWCT.
Reservations received after the published deposit or final payment date are based on availability and may or may not be at the original price.
When you provide a check as payment, you authorize us the company either to use information from your check to make a one-time electronic fund transfer from your account in the amount noted or to process the payment as a check transaction. Changes and updates in your address, email address and phone number should be submitted in writing or online at https://www.UnitedWorldTours.com. For inquiries or question on payments please call our offices at 626-798-1055.
MANDATORY PAYMENT & FEE
Failure to make your monthly payments may result in your registration status changing from “Confirmed” to “Pending”, with all potential cancellation penalties still enforced if cancelled. FINAL PAYMENT must be received on or before the final payment date listed on your invoice(s). Failure to pay your final balance by the final payment date may result in your registration being cancelled or it being moved to a “Pending” status. All returned checks (NSF) will incur a $35 service fee per incident and any declined credit cards or client charge backs will incur a $10 service charge (per incident).
PRICES
The price of this travel package, as set forth in your invoice, are based supplier rates in effect at the time of booking (transportation, hotels, attractions, meals, etc.). All rates are subject to change. Price increases could include, but are not be limited to, where applicable, an increase in the price of applicable fuel surcharges, government-imposed taxes/fees, baggage fees, charter coach fuel increases, room occupancy changes**, fees due to change of travel date, not meeting minimum participation requirements* and other unforeseeable fees beyond our control. * Your trip price is based on a minimum number of paid participants per motor coach or air carrier. Minimums not being met could result in additional charges, changes to the itinerary or combining with another group at UWCT ’s discretion. You hereby provide your written consent to the potential for such increase(s). **Trip prices are also based on requested room occupancy (normally double, triple, quad or quint, i.e. 2, 3, 4 or 5 per room) unless otherwise specified. UWCT DOES NOT assign any roommates. You and your Program Leader (PL) are responsible for choosing roommates 60 days prior to departure.
Once final rooming is complete, and a traveler is not in the selected occupancy (i.e. not in the priced quad, triple, etc. room), UWCT reserves the right to bill you for the agreed upon occupancy rate (triple (3/room), double (2/room) or single price as stated in your package. Adult travelers will be roomed double occupancy or if requested, in single occupancy and will be charged the applicable occupancy cost. Students room with students & adults with adults.
CANCELLATIONS AND REFUNDS
The services and value UWCT provides each traveler begins long before your date of departure, and there are significant unrecoverable costs throughout the planning period that occur as your trip progresses and your departure date approaches. Due to this, in the event of a cancellation, we have to pass a portion of these planning & service fees to each cancelled traveler. Neither you, the Program Leader, The School, or School administration cancel beyond the initial 24-hour registration grace period, your right to a refund is limited and UWCT will be entitled to retain and follow the noted cancellation schedule below:
Certain tours may have their own refund and cancellation policy. This refund and cancelation policy will take precedent over the below terms.
a. Cancellations (where applicable): Within 24 hours following our receipt of your deposit payment, you may cancel your UWCT program and receive a full refund. After 24 hours of our receipt, but before the final payment date set forth on your invoice(s), cancellation will result in loss of your initial non-refundable deposit, plus any additional non-refundable fees. Non-refundable fees (where applicable): These include fees for your initial deposit, fees for returned checks, fees for declined credit cards or electronic drafts, late payments, and name changes, are non-refundable. Cancellations received after your final payment day are subject to no refund. All cancellations and requests for refunds, if applicable, must be submitted in writing via email to [email protected] . NO REFUNDS WILL BE ISSUED FROM VERBAL COMMUNICATIONS.
Once cancelled, there will be a $30 reinstatement fee, plus any applicable documented additional airline/hotel/other fees (based on availability) to rejoin the trip.
b. Refunds (where applicable): Any refunds issued may be 6-8 weeks after cancellation and will by the original method form of payment on the account (i.e. credit cards refunded to original credit cards and check payments refunded by checks). Check refunds are only issued in the account holder’s name (unless requested otherwise in writing). If the credit card account you used to make a payment is closed after use, it is your responsibility to notify UWCT in writing as soon as you know this, otherwise, any refunds made to this account are final unless you provide a statement from your banks confirming closure & clear returning of funds to UWCT. Should you choose to use a gift and/or preloaded credit card to make one or more payments on your UWCT account, UWCT is not responsible for replacing any credits that are successfully processed back to any lost, stolen, or destroyed gift or preloaded credit card account used for payment. The rights and remedies made available under this contract are in addition to any other rights or remedies available under applicable law. However, we offer refunds under this contract with the express understanding that receipt of that refund(s) by a participant waives any additional remedies.
Acknowledgement
By registering on this trip, you acknowledge your understanding of the contagious nature of COVID-19 and voluntarily assume the risk that you and/or your group could be exposed to or infected by COVID-19 while utilizing our services or components, and that such exposure or infection could result in illness or death. UWCT and all our vendors have put in place preventative measures to reduce the spread of COVID-19; however, a risk of exposure to COVID-19 may exist in any place where people are present. UWCT cannot guarantee that you will not be exposed with COVID-19 during this trip. As such, you voluntarily agree to assume all of the foregoing risks and except sole responsibility for any illness to may experience or incur in connection with our services. You hereby release covenant not to sue, discharge, and hold harmless UWCT from any claims, including all liabilities or expenses of any kind arising out of or relating thereto
PERSONAL EXPENSES
Trip Price includes only those services specifically stated in the trip package as noted on the trip registration form. Items such as snacks, clothing, room service, telephone calls, purchased activities, tipping, additional or over weight baggage, and other items not specifically mentioned in the trip package/invoice are not included and are the participant’s responsibility.
HOTEL POLICIES
Check-in time is typically between 3 and 4pm on arrival date and check-out time is 12pm on departure date (during peak periods, check-in may be delayed by one to two hours). An adult group leader must check in rooms at each hotel. Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time. All hotels require an additional credit card authorization at the time of check in for incidental charges and may require a deposit hold (you will not be charged for your prepaid room). Early check-in and late check-outs are not guaranteed and may require an additional fee if available and should be paid to the hotel directly as an incidental charge. UWCT does not take responsibility for renovations happening or any unforeseen technical, electrical, plumbing or mechanical failures at the hotel, transportation or attraction level. UWCT does not control any additional group or leisure business that the program hotel property books and cannot be held responsible for the actions or behavior of others. Noise and safety complaints are a hotel level issue and UWCT
is instructed by all hotels as a first response to refer guests with noise and/or safety complaints to hotel security and/or the front desk. All room requests or change needs prior to arrival or onsite must go through UWCT and not the hotel directly. It is the responsibility of the group leader or account holder to advise UWCT of any participant food allergies or physical disabilities or handicap needs by the last day to cancel. It is the guest’s full responsibility to report any damage or smells of smoking in the room they are checked into upon arrival to the hotel directly and request another room or have maintenance attend to it. Please log the name of the person you spoke with and when. If posted, verbal or written hotel property rules are violated or if there is any damage of any kind to the room that results in fees upon or after check-out, it is the responsibility of the room occupant and/or group leader to cover 100% of the charges. UWCT is not liable for any incidentals, fees or damages caused by a guest and reserves the right to charge the credit card on file should it not be satisfied with the hotel directly. Due to specially priced hotel rooms, hotels participating in UWCT programs are unable to issue hotel awards points or credits for stays booked through UWCT, unless otherwise noted on the website or in writing. Please retain all valuables, such as cash, prescription medications, gold, silver, jewelry, laptop computers, proof of identification, photo or video equipment, cellular phones, or any other valuables in your personal control when checking or transferring bags.
TRAVEL DATES/FLIGHT CHANGES/DELAYS
Air flight groups only UWCT strives to keep your original travel dates. However, UWCT reserves the right to change the date of departure due to heavy demand and flight availability by no more than five business days from the original date. Participant acknowledges that these changes are not grounds for cancellation without penalty. Flight times are not guaranteed and may affect actual length of time in destinations. Any flight information provided prior to departure is considered tentative and is subject to change in accordance with this agreement. Flight delays/cancellations are unfortunate but are an inherent risk in air travel and beyond our control and responsibility. UWCT will work with the airline to attempt to re-accommodate the group. Participants who deviate from any part of the tour are required to sign a Waver and are subject to a $100 deviation fee per person, plus any change in the cost of their travel arrangements.
PARTICIPANT RESPONSIBILITY
You are responsible for your actions and well-being on the entire trip, beginning and ending with the travel departure date listed on your final itinerary. There are inherent risks (injury/health) in participant travel and events and you fully accept responsibility for those risks. Inappropriate behavior can be cause for eviction from the program and to be sent home at your expense. Please check travel advisory boards for your destination. No refunds will be made for any unused portion of a trip. UWCT has staff to answer questions regarding the program. HOWEVER, UWCT STAFF ARE NOT CHAPERONES. Chaperones and the chaperone responsibilities are the responsibilities of the traveling group and not UNITED WORLD CONCERT TOURS. All reasonable travel documents will be provided prior to departure. UWCT cannot be responsible for lost or misdirected mail or email.
SCHOOL ORGANIZED/NON-SCHOOL ORGANIZED
Please check the itinerary to understand whether your trip is a school organized or non-school organized program. All school behavior rules and dress code apply whether school-sponsored. For the safety, well-being and/or enjoyment of the participants, UWCT has the right to remove any registrant from the trip for any safety reasons, including but not limited to physical or verbal assaults/fighting/forms of intimidation/bullying/illegal drugs/alcohol or other safety concerns.
NO LIMITATIONS THAT WOULD IMPEDE GROUP TRAVEL; DISABLED STUDENTS OR STUDENT WITH SPECIAL NEEDS
By execution of this Agreement, you represent that the student has no limitations that will impede the travel plans of the group, including but not limited to, behavior issues. If the student has a disability or other limitation that can be reasonably accommodated, the parent/guardian must notify UWCT at the time of reservation but no later than one week prior to final payment date of the limitation and identify the reasonable accommodation requested. Upon written request, information will be provided to you regarding accessibility to various facilities. UWCT does not control the disabled accessibility of any portion of the travel package. UWCT will attempt to work with vendors and the student to attempt to make reasonable accommodation for the student.
Assistance with respect to personal care matters, which may include, but is not limited to: handling of monies (i.e. payment for various sundry items); cognizance of distance, location and time; hygiene; feedings; administration of medication; and similar matters, do not constitute reasonable accommodations, and we may inquire as to the limitations of a student with respect to such personal care matters, and the student must provide and be accompanied by an attendant for such personal care matters. All costs in connection with an attendant shall be the responsibility of the parent/guardian.
If the student has a medical condition that causes reasonable doubt that the student can complete the flight or tour safely, a medical certificate (a written statement from the student’s physician stating that the student is capable of completing the flight or our safely without requiring extraordinary medical assistance during the flight or tour) may be requested. If a medical certificate is requested and not provided, the student may be prohibited from participating in the trip. UWCT is relying on your representation that the student has no limitation that will impede the travel plans of the group. If prior to departure, UWCT becomes aware of the existence of a previously undisclosed limitation, or that a student’s limitation is different or greater than that which was represented to us and such limitation cannot be reasonably accommodated or has had or has behavior issues that UWCT determines will impede the well-being, enjoyment and/or safety of participants, UWCT will cancel the student’s trip. See cancellation policy for the amount to be refunded, if any.
If at any point during a trip, UWCT becomes aware of the existence of a previously undisclosed limitation, or that a student’s limitation is different or greater than that which was represented to us, and such limitation cannot be reasonably accommodated, or if there is behavior that UWCT determines impedes the well-being, enjoyment and/or safety of participants, UWCT is entitled to arrange for the return of the student to his/her original departure city and airport and UWCT will have no financial responsibility regarding the cost of such return. In such a situation, parent/guardian agrees to timely pick up or arrange for timely pick-up of the student. UWCT is not responsible for any inconvenience or cost of a delayed or cancelled/rescheduled return flight for such student.
INFORMATION
Because our travel services are offered in conjunction with the services of other companies such as airlines, hotels and other tour operators, UWCT may be sharing your personal information with those companies. Please see our privacy practices at http://www.United WorldTours.com/privacy-policy for further information regarding the type, use, and disclosure of our information. You acknowledge and agree to our practices, including as may be amended and updated. UWCT may capture the trip on film/digital images and use photos, videos/digital images for its marketing materials.
UWCT appreciates your participation and reserves the right to use these to advertise tours and without compensation to participant.
SELLER OF TRAVEL
United World Concert Tours is registered as a seller of travel services in the states of California #2019973-40.
JURISDICTION AND VENUE
Any dispute concerning this contract, the Terms & Conditions and/or rules and regulations concerning the trip, the literature concerning the trip and/or the trip itself, shall be resolved solely and exclusively by binding arbitration in San Diego, California pursuant to the then existent commercial rules of the American Arbitration Association. In any such arbitration, substantive (but not procedural) law of the State of California shall apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. In any such arbitration, the arbitrator may, but is not required to, award attorney’s fees to the prevailing party.
ENTIRE AGREEMENT
The terms of this agreement shall serve as a complete release and express assumption of risk for the undersigned trip participant, his or her parent(s)/legal guardians(s), heirs, assignees, administrators, executors and all members of his/her family. I/we have read and fully understand the provisions and legal consequences of this voluntary release/assumption of risk, and by registering & making our deposit, I/we hereby agree to all its conditions.
If you have questions regarding these terms, please call our office during our hours Mon – Fri between 8:30am to 4:00pm PST at (626) 798-1055.
Updated 8/5/22